Call Center

Keeping in mind the diversified demands of our customers New Kabul Bank introduced yet another uninterrupted 24x7x365 banking service call center with short code of 3131 integrated with all mobile operators in Afghanistan to its customers. The Bank is now just a call away from the public in general and its customers in particular, for their banking needs.

The Call Centre, being one of the delivery channels, is offering banking facilities through Interactive Voice Response (IVR) as well as through a friendly multilingual customer care service. Customer has a choice of language (Pashto, Dari and English) for interaction with our call center agents. Our Telebanking customers across the country should call the Call Centre short code number 3131, using their existing PINS.

At any point of time the caller can switch to an agent for information on retail deposit and retail asset products described in general terms below.