Keeping in mind the diversified demands of our customers New Kabul Bank introduced yet another uninterrupted 24x7x365 banking service call center with short code of 3131 integrated with all mobile operators in Afghanistan to its customers. The Bank is now just a call away from the public in general and its customers in particular, for their banking needs.

The Call Centre, being one of the delivery channels, is offering banking facilities through Interactive Voice Response (IVR) as well as through a friendly multilingual customer care service. Customer has a choice of language (Pashto, Dari and English) for interaction with our call center agents.

At any point of time the caller can switch to an agent for information on retail deposit and retail asset products described in general terms below.

1. Financial services

Any transaction that results in debit or credits to customer account other than income of bank is treated as a financial service. The services provided by the bank includes, but not limited to, as follows:

• Account to account transfer within NKB accounts.
• E-top ups for telecommunications

2. Non-financial services

Any service that does not results in debit or credit to customer account other than income of bank is treated as a non-financial service. The services provided by the bank includes, but not limited to, as follows:

• Balance inquiry (For NKB account holder only)
• Exchange rates
• Branch and ATM location
• Bank product information