Description

گزارش دهی: اداری به آمریت محترم عملیاتی و گزارش دهی وظیفوی به آمریت محترم تکنالوژی معلوماتی 

Job summary: (هدف وظیفه)

Zone IT Officer is the front line for end user remote support and are responsible for the installation, configuration and troubleshooting of end user of Zone Main branch and sub branches, software and hardware used in New Kabul Bank IT Infrastructure. Zone IT Officers perform day to day monitoring and troubleshooting of branches computing environment and enforce IT Department policies.

Job Description: (شرح وظیفه)

• Provide end user support for all Information Technology products and services on ground for Zone branches and remote support to other Zonal branches. Support includes software and hardware installation at end user level, providing network connectivity, OS and software update, answering questions, troubleshooting problems, teaching or instructing end users at Zone or branches regarding software or hardware functionality.
• Enforce IT Department policies and procedures and ensures compliance with IT Department policy.
• Determines the most effective manner to resolve client's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues.
• Provides remote support to end-users computers to troubleshoot, diagnose and resolve complex issues. While providing remote support, the Zone IT Officer should record the session through screen recording application and store the recording in safe place for compliance and investigation related issue.
• Proper maintenance of documentation for the technical tasks performed for end users.
• Visits Zonal branches to ensure the computing devices are operational as per need. Knowledge sharing and training of fellow team members.
• Submits weekly work reports to immediate supervisor.
• Any other task assigned by direct supervisor.

نیازمندی بست:

EDUCATION (تحصیلات): Bachelor of Computer Science/ Information Technology/ Management Information Systems. MCSE is necessary for this position.

EXPERIENCE (تجارب): Minimum 1 years of experience in related field.

SKILLS (مهارت): Troubleshooting and problem solving skills. Good interpersonal and communication skills and the ability to work with frontline and senior staff.

WORKING RELATIONSHIPS: Works with other team members, including system administrators, network engineers, and core banking team.

ADDITIONAL REQUIREMENTS: On call availability

طریقه ارسال  CV یا خلص سوانح:

درخواست کنندگان می توانند، خلص سوانح خویش را ضم اسناد تحصیلی(شهادت نامه، سند فراغت پوهنتون تائید شده وزارت تحصیلات عالی حتمی می باشد) به ایمیل آدرس (hrd.cv@newkabulbank.af)  ارسال نمایند.

کاندیدان مکلف اند که عنوان بست در خواستی و کُد آن (Vacancy Number) را در (Subject) ایمیل ذکر کنند.

تذکر : (CV) در خواست کنندگانی که پس از معیاد تعیین شده مواصلت ورزد در نظر گرفته نمی شود.   

Send your CVs to the email: hrd.cv@newkabulbank.af