Description

گزارش دهی: به مسئول (افیسر)، معاون و مدیر عمومی 

Job summary: (هدف وظیفه)

IT Helpdesk Rep are the front line for end user support and are responsible for the installation, configuration and troubleshooting of end user software and hardware used in New Kabul Bank IT Infrastructure. IT Helpdesk Rep perform day to day monitoring and troubleshooting of users computing environment and enforce IT Department policies.

The individual will be reporting to IT Helpdesk Officer, Deputy Manager and General M.IT operation.

Job Description: (شرح وظیفه)

• Provide end user support for all Information Technology products and services. Support includes software and hardware installation at end user level, providing network connectivity, OS and software update, answering questions, troubleshooting problems, teaching or instructing end users at HQ or branches regarding software or hardware functionality.
• Enforce IT Department policies and procedures and ensures compliance with IT Department policy.
• Determines the most effective manner to resolve client's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues.
• Provides remote support to end-users computers to troubleshoot, diagnose and resolve complex issues. While providing remote support, the Helpdesk Technician should record the session through screen recording application and store the recording in safe place for compliance and investigation related issue.
• Records Issues / problems details in Helpdesk Ticketing System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
• Proper maintenance of documentation for the technical tasks performed for end users.
• Visits NKB branches at Kabul Zone to ensure the computing devices are operational as per need.
• Knowledge sharing and training of fellow team members.
• Submits weekly work reports to immediate supervisor.
• Can be officially assigned to Monthly Procurement team and control as per need.
• Any other task assigned by direct supervisor. 

EDUCATION (تحصیلات): Bachelor Degree in Information Technology/ Computer Science / Information System.

EXPERIENCE (تجارب): work of experience in related field is preferred.

SKILLS (مهارت): Troubleshooting and problem solving skills. Good interpersonal and communication skills and the ability to work with frontline and senior staff.

WORKING RELATIONSHIPS: Works with other team members, including system administrators, network engineers, and core banking team.

ADDITIONAL REQUIREMENTS: On call availability 

طریقه ارسال CV یا خلص سوانح:

درخواست کنندگان می توانند، خلص سوانح شان را ضم اسناد تحصیلی ( شهادت نامه، سند فراغت پوهنتون تأیید شده وزارت تحصیلات عالی) به ایمیل آدرس (hrd.cv@newkabulbank.af) ارسال نمایند. در صورتیکه اسناد تحصیلی کاندیدان ضم CV ارسال نه گردد، اکیداً تاکید می شود،شامل پروسه شارت لیست نمی شوند. کاندیدان مکلف اند که عنوان بست درخواستی و کُد آن (Vacancy Number) را در (Subject) ایمیل ذکر کنند.

تذکر: CV درخواست کنندگانی که پس از میعاد تعیین شده مواصلت ورزد، در نظر گرفته نمی شوند.

Send your CVs to the email: hrd.cv@newkabulbank.af